Verizon: Thank you for chatting with Verizon! I'm here to help with any questions you have and share details about our chat exclusive $20 for 24 months discount.
You: I am an existing customer and would like to inquire about the new 100/100 plan for $39.99
Jushua: By chatting with us, you grant us permission to review your services during the chat to offer the best value. Refusing to chat will not affect your current services. It is your right and our duty to protect your account information. For quality, we may monitor and/or review this chat.
Jushua: By chatting with us, you grant us permission to review your services during the chat to offer the best value. Refusing to chat will not affect your current services. It is your right and our duty to protect your account information. For quality, we may monitor and/or review this chat.
Jushua: Hey there! My name is Jushua. Happy to help!
Jushua: Hello! May I know to whom do I have the pleasure of chatting with?
You: This is Kevin
Jushua: A lovely day to you Kevin.
Jushua: Let me just pull up your account to check for the available service to you.
You: ok
Jushua: Great!
Jushua: May I have your telephone number?
You: ###-###-####
Jushua: Thank you so much.
Jushua: For security and protection of your account I will send a one time pin to you.
You: ok
Jushua: Awesome!
Jushua: A PIN has been sent to Mobile Telephone Number ending with ####
You: 4113
Jushua: Thank you so much Kevin.
Jushua: While I take care of this for you, let me ask you a few questions to make sure you aren’t missing out on anything
You: sure
Jushua: Is it fine with you?
Jushua: Tell me how you and your household are using the internet. For example: Online gaming, working from home, and/or streaming.
You: A combination of working from home occasionally, streaming and other general tasks
You: I will say our 50/50 has been adequate
You: However I was interested in doubling that to 100/100
Jushua: Oh I see. Thanks for letting me know that one.
Jushua: I will take a note of that.
You: I mean I would love gigabit but right now the priority is to minimize our monthly bills
Jushua: Oh I see. Thanks for letting me know that.
Jushua: Let me now check it here on the system about the available service in your account.
You: ok
Jushua: Awesome!
You: I am requesting the current promotion for: 100/100 for $39.99 for the first year and $54.99 for the second year, with the $50 prepaid VISA card and no installation cost, with customer supplied router
Jushua: Oh I see. Thanks for sharing that to me Kevin.
Jushua: Just a heads up Kevin that the promotion for 100M at $39.99 is for the new customer acquisition only.
You: Then I will be canceling my service
You: I have Cox available in this area
Jushua: It really saddens me to know that you want to cancel one of your service with us.
Jushua: I am just depending on what my system will provide to me KEvin.
Jushua: I hope that this won't takes against me.
Jushua: As a consumer myself, I understand how you feel.
You: When does my price change to $85
You: because I will need to cancel my service before that date
Jushua: Let me check that for you Kevin.
You: 2 years ago when I signed up I had absolutely no intention of paying $85 for 50/50
You: however the service has been good for 2 years and I am willing to go 2 more years, if I receive the new customer promotion
You: which is what I will be explaining on the phone when I call to cancel
Jushua: Thank you for that one.
Jushua: Upon checking it here that we can renew your service for another more 2 years for the 50/50M for $54.99/month and that is price lock guarantee Kevin.
You: thank you for that offer; unfortunately I am not interested at this time
Jushua: Oh I see. I just really want you to stay with us.
You: Yes I would like to stay and I have made my intentions clear.
Jushua: However for the 100M that will cost $59.99
You: Nope
You: I guess this was unsuccessful
You: That is too bad
Jushua: I also felt bad for this one Kevin.
Jushua: I understand your situation and would like to help.
Jushua: However the system is not providing me that one. As much as I love to but the system doesn't allow me for that.
Jushua: And I really hope that this won't takes against me Kevin.
You: It is up to Verizon on that one
Jushua: Thank you so much for that Kevin.
You: If you could provide me with the date that my $54.99 price ends that would be helpful
You: I believe it is in June
Jushua: Let me check it here, OPne moment Kevin.
Jushua: Thank you so much for the wait Kevin.
Jushua: Upon checking it here that it has no current expiration based on what I can see here on my end Kevin.
You: so when I signed up I believe the deal was at the end of 24 months the price would go up to $84.99
You: can you please check that?
Jushua: Let me check that for you.
Jushua: Thank you so much for the wait Kevin.
Jushua: Based on the system it doesn't show the exact date of when it will changes.
Jushua: And I highly suggest to check your account again before June or within the month of June.
You: yes, I plan to
Jushua: That would be great Kevin.
Jushua: And also to check for other available promotion on that month.
You: ok
Jushua: Awesome!.
Jushua: Thank you for your cooperation Kevin. I really appreciate you today.
Jushua: May I ask if there is anything else that I can help you with today?
You: no
Jushua: You've been very awesome with our chat. Thank you for your patience, cooperation and kindness. You and your family have a bless day and I hope I provided you a 5 star service.
Jushua: I hope that we are still connected.
You: we are
Jushua: Alright!.
Jushua: Thank you for chatting with Verizon. I hope I provided you with 5 Star service
Jushua: I haven’t heard from you for a few moments. Would you like to continue chatting?
You: no we are through
Jushua: It was my pleasure chatting with you. You may now close this one Kevin.
Jushua: Have a great day!